Terms of Service

1These terms

These terms cover app.aquanets.in, the Daily Aqua Plan, My account and the referral partner programme, run by Aquanets (“we”, “us”). You accept them when you start a plan, join as a partner or log in.

The details of your own plan — product, price, advance, EMI amount, debit dates, charges, retries and penalties — are shown on the review page and signed by you. They are part of these terms, and if the two ever differ, what you signed wins. Our Privacy Policy also applies.

2Who can sign up

• You are 18 or older and live in India.
• You use your own mobile number and a bank account or UPI in your name.
• The name, address and Aadhaar details you give are true and correct.

We may refuse or stop a sign-up if details are false or something looks like fraud.

3Your plan

• Product price, installation and accessory charges, discounts, advance, number of EMIs and EMI amount are fixed at sign-up and stay the same till the plan ends.
• If you choose to pay the advance later, you must pay the rest within the days shown on the review page. Paying sooner earns the lower price shown there.
• With “Pay in full” there are no EMIs and no auto-debit.

4Auto-debit (UPI Autopay / eMandate)

• You allow Aquanets to collect each debit amount shown on the review page from your bank account or UPI through Razorpay, until the balance is fully paid.
• Your bank or UPI app notifies you before each debit. The first debit comes at least two days after autopay starts.
• Please don't cancel or pause the mandate while a balance is due. If you do, you still owe the rest and we will contact you to collect it.
• Each EMI is collected only once. If anything is ever taken twice by mistake, we refund it.

5Failed debits & penalties

If a debit fails, we retry automatically after your plan's grace period, up to the number of tries your plan allows per installment. The first few failed debits over the whole plan are free. After that, the penalty shown on your review page is added to the next try. If all tries fail, the late fee shown there may apply.

Your plan page shows every try and when the next one is.

6Delivery, installation & service

Once your advance is paid and your plan starts, Aquanets or its dealer delivers and installs the purifier. Warranty and service follow the warranty terms that come with the product. You provide a suitable spot with power and a water connection for installation.

7Cancellation & refunds

• To cancel, contact us. Whether any amount is refundable depends on the stage of your plan (for example, whether the purifier has been delivered or installed); we'll tell you before closing it.
• Approved refunds go back to the original payment method through Razorpay, usually in 5–7 working days depending on your bank.
• When a plan is cancelled, we stop the autopay mandate and no pending debits are taken.
• Aquanets may cancel a plan for misuse or suspected fraud. Any amount due for what you've already received stays payable.

8Refer & earn

• You get your own referral link and code once your plan is active, or when you join as a partner.
• Points are credited only when a friend you referred has paid the advance and their autopay is active — once per sale. Referring yourself earns nothing.
• If the friend's plan is cancelled, those points are reversed.
• Points have no cash value unless Aquanets redeems them, on the terms Aquanets sets.
• We may block a referrer for spam, fake sign-ups or other misuse. No new points are earned while blocked.
• The people you refer must be happy for Aquanets to contact them.

9Your account

• You log in with an OTP sent to your mobile. Never share your OTP with anyone, including someone who says they are from Aquanets.
• Tell us straight away if your mobile number changes.
• Don't misuse the site: no signing up as someone else, automated scraping or attempts to break our systems.

10Liability

We work to keep the service accurate and available, but we aren't responsible for things outside our control, such as outages at banks, UPI, Razorpay, WhatsApp, SMS or internet providers. To the extent the law allows, our total liability for any claim is limited to what you paid us for that plan. This doesn't affect your consumer rights that the law says can't be excluded.

11Changes & governing law

We may update these terms. A new version applies to new sign-ups only — your running plan keeps the terms you agreed to.

These terms are governed by the laws of India. If something goes wrong, please contact us first and we'll try to sort it out together.

12Contact

For questions, cancellations or complaints, write to us with your registered mobile number and plan ref (DAP-XXXXXXXX).